TickMate: Engineering an AI-Powered Support Ticket Platform

1Layout (Server)
2├── AuthProvider (Client)
3├── DashboardLayout (Server)
4│   ├── Sidebar (Client)
5│   ├── Header (Client)
6│   └── PageContent (Server/Client)
7├── TicketList (Server)
8│   └── TicketCard (Client)
9├── TicketDetail (Server)
10│   ├── AIAnalysisPanel (Client)
11│   ├── ActivityTimeline (Server)
12│   └── CommentForm (Client)
13└── AdminPanel (Server)
14    └── UserManagement (Client)

1Login Request → Validate Credentials → Generate JWT →
2Set HttpOnly Cookie → Redirect to Dashboard

1import { ChatOpenAI } from "@langchain/openai";
2import { StructuredOutputParser } from "langchain/output_parsers";
3
4const parser = StructuredOutputParser.fromNamesAndDescriptions({
5  summary: "A concise 1-2 sentence summary of the issue",
6  priority: "Suggested priority: low, medium, high, or critical",
7  skills: "Comma-separated list of required skills to resolve",
8  notes: "Additional helpful context for the assignee",
9});
10
11const chain = new LLMChain({
12  llm: new ChatOpenAI({ modelName: "gpt-4.1-mini", temperature: 0 }),
13  prompt: analysisPrompt,
14  outputParser: parser,
15});

1// Audit log entry structure
2interface AuditEntry {
3  userId: number;
4  action: "CREATE" | "UPDATE" | "DELETE" | "ASSIGN" | "RESOLVE";
5  entityType: "ticket" | "user" | "comment";
6  entityId: number;
7  metadata: {
8    previousValue?: unknown;
9    newValue?: unknown;
10    ipAddress: string;
11    userAgent: string;
12  };
13  timestamp: Date;
14}

1User Preference → localStorage → CSS Custom Properties →
2Tailwind dark: Variants → Persistent Theme